Returns & Exchanges
We want you to glow in your new Moon Magic pieces, but if you're not completely satisfied, we offer a hassle-free 30-day return policy for all unworn items. Simply ensure your items are in their original packaging with tags attached to qualify for a full refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Package Your Items
Carefully place the jewelry or apparel in its original gift box and protective mailer to ensure it arrives back to us safely.
Print and Ship
Download your prepaid shipping label, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing